Feldschlösschen

You can place your order directly online through our online store. To do so, simply log in using your email address. You will receive a verification code at that address to log in. You no longer need to enter a password.

Our services are available exclusively to individuals and companies based in Switzerland or Liechtenstein.

There is no minimum order amount at our beverage store. However, for orders under 70 CHF, we charge a small-order surcharge of 10 CHF.

Unfortunately, once your order has been confirmed, you cannot change or cancel it at this time.

You can find a summary of your orders in your account. To do this, log in to our store. In your profile, you'll find the "Orders" tab. There, you can view all your orders.

As a registered customer, you can view your order from your account. Under the "Orders" tab, you'll find a list of all your orders. Clicking on an order will take you to the order details page. If you placed your order as a guest, please contact our customer service team.

No, only adults—that is, people who are at least 18 years old—can place orders in our online beverage store.

All prices are listed in Swiss francs, including VAT. We do not charge any fees for the selected payment methods.

We offer the following payment methods for your purchases in our beverage store:

– Credit card payment (Mastercard and Visa)
– Payment by invoice with payment slip
– Payment via TWINT

If you encounter difficulties when paying by credit card, please check all the information you entered and try again. Problems with credit card payments may be due to your bank or, in some cases, our system. The payment may go through if you try again later. Please try again later or use one of our other payment methods.

If, when paying by invoice, the amount you transferred is returned to you, please make the payment again. Check the details you entered, especially the reference number.

In our store, you can pay by invoice. Purchases made via invoice are subject to a positive credit check. We reserve the right to refuse delivery for invoice payments without providing a reason.

Under certain circumstances, payment by invoice is not possible. This may be due to several reasons:

– You are not of legal age.
– The address you provided cannot be verified.
– The available credit limit on your account is insufficient.
– You are behind on payments.

Unfortunately, our online store has no influence over the credit assessment performed by our partner Powerpay. We are therefore unable to provide you with information regarding the reasons for a refusal of payment by invoice. If you have any questions regarding this, please contact Powerpay directly.

You have the option to pay the amount due in a single payment or in installments. If you choose to pay in installments, interest will be charged on the amount due. The following month, you will receive a monthly bill summarizing all amounts due. The monthly bill costs CHF 2.90.

For payments made by invoice, the payment term is 30 days. Payment reminders will incur collection fees charged to the customer. We reserve the right to refer outstanding debts to a collection agency. The customer has no right of retention.

We place the highest priority on your security during financial transactions. Your data is transmitted in encrypted form, so that no third party can read it. Your credit card payment is processed by a partner that is certified in security.

Our services are available exclusively to individuals and companies with a residence or registered office in Switzerland or Liechtenstein.

We deliver our beverages to your doorstep free of charge. However, for orders under 70 CHF, we charge a small-order surcharge of 10 CHF. Please note that deliveries to floors without an elevator incur a service fee of 15 CHF. Deliveries weighing more than 250 kg are made using a pallet jack and therefore cannot be ordered with delivery to the floor.

Unfortunately, due to logistical reasons, it is not currently possible to pick up your order in person.

Your drinks will be delivered by our partner 7Days on the date and to the address you specified. On the day of delivery, you will receive detailed information about the expected delivery window (a 2-hour window).

Unfortunately, we are unable to track your shipment. However, on the day of delivery, you will receive detailed information about the estimated delivery time window (2-hour window).

Can you leave the order at the door? For quality and security reasons, we are committed to delivering the goods directly to the customer. If personal delivery is not possible within the agreed delivery time, the goods will be left at the entrance to the residence, provided that the customer has given their consent during the ordering process. Upon delivery of the goods, or their placement in front of the entrance to the residence, the benefits and risks—in particular the risk of theft, damage caused by third parties, and environmental influences—pass to the customer.

If we have not delivered all the items you ordered, or if a product is damaged, we apologize for the inconvenience. It is the customer’s responsibility to inspect the delivered goods. Any defects must be reported to the carrier upon receipt of the goods. Hidden defects must be reported to customer service (shop@feldschloesschen.ch) as soon as they are discovered.

Please contact our customer service team by phone or email (shop@feldschloesschen.ch). We’ll be happy to check the status of your order.

The deposit is charged and paid at the time of ordering. The deposit amount depends on the number and type of bottles and cases.

You can simply return your empty packaging to our supplier when you place your next order. To do so, simply select the “Return empty packaging” option when checking out. If you wish to return your empty packaging without placing an order, you can have it picked up at your home for an additional fee. To do so, add the “Pickup” item to your cart for CHF 35. When paying for your order, you can register your empty containers for return under “Crates for deposit refund.” As soon as your empty containers have been picked up, the deposit will be credited to your payment method. It is important that the returned empty containers are complete. Crates must be returned with the corresponding returnable bottles. We do not currently collect empty bottles without a deposit. The collection of empty bottles applies only to products ordered from our online store (and previously on justDrink).

Pickup is free with every new order. If you’d like to have your empty bottles picked up without placing a new order, the cost is 35 CHF (including the crate and empty bottles).

Once you return the empty packaging to our supplier, your deposit refund will be automatically credited to your original payment method within three business days. However, the refund applies only to the packaging items specifically listed at the time of your order.

If you indicate that you will return the empty containers when placing your order via invoice, you will initially receive an invoice for the total order amount. Once the empty containers have been picked up by our supplier, you will receive a corrected invoice via email. On this invoice, the deposit amount will be deducted from the total amount.

1. Place a new order with us and return your empty bottles for free

The easiest way is to return your empty bottles by placing a new order on the Feldschlösschen online store. During the checkout process for your order, you can mark your empty bottles for return in the “Crates for deposit refund” section. As soon as the crates have been picked up, the deposit will be credited to your payment method.

2. Have us pick up your empty containers without placing an order, for an additional fee

If the first two recycling options do not suit you, you can have your empty containers picked up at your home for an additional fee of CHF 35. To do this, add the “Pickup” product to your cart at a price of CHF 35. During the checkout process for your order, you can register your empty containers for return in the “Containers for Deposit Refund” section. As soon as the crate has been picked up, the deposit will be credited to your payment method. The pickup of empty packaging applies only to products ordered exclusively online from the Feldschlösschen store.